Western Reserve's People and Service make the Difference

The true value of any insurance company is embedded in the foundation of their claim philosophy.  At WRG, the commitment to "treat each customer in a way that we would like to be treated", is more than a cliché, it is fundamental to the way we do business.

We recognize that an insurance policy is more than a mere financial transaction, it is a commitment of trust and an opportunity to make good on our promise to protect our insured at a time of misfortune.

Our approach to claim handling is simple: Provide prompt and fair claim service, delivered by an experienced staff who are responsive and sensitive to our insureds.

How do we measure up to our customers' expectations?  Please share your experience on the survey below:

Name (Optional) Phone (Optional) Email (Optional) 1 - Poor 2 - Below Average 3 - Average 4 - Above Average 5 - Excellent Was the adjustor(s) courteous and professional? 1 2 3 4 5 Did the company seem to respect your time? 1 2 3 4 5 Did the claim payment amounts seem fair? 1 2 3 4 5 Please rate your overall experience with Western Reserve / Lightning Rod claims: 1 2 3 4 5 Based on your experience with claims, would your recommend Western Reserve / Lightning Rod to a friend or relative? Definitely Possibly Neutral Maybe Not Definitely Not Do you have any other comments or suggestions about the Western Reserve / Lightning Rod claim process? Type the characters you see in the picture below