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Hanover Glass Claims Print E-mail
Written by Chad Kelly   
Monday, 08 March 2010 12:51

Cracked WindowLooking through a cracked or broken windshield is no way to view the road. And putting off getting it fixed because there is no time may contribute to increased damage, making it unsafe to drive the car.

Here at The Hanover we believe in always delivering efficient, quality service and we want to make it easier than ever for your clients to get their auto glass repaired. So we have partnered with Safelite Glass, a leading name in the glass repair industry, countrywide, ensuring your clients can report a glass loss 24 hours a day seven days a week.

 

 

 It’s quick and easy to do. Simply: 

Call 1-800-628-0250 and choose Option 2 – A Safelite representative will assist you with the claim setup and repair. Additionally, with Safelite, you will be able to choose from a couple of convenient repair options:

  •  Schedule an appointment with the insured’s shop of choice
  • Send a mobile repair unit to their home or place of work

Additional Safelite Numbers You May Need:

  • (614) 602-2120 – hours of operation are 9am-5pm EST Mon-Fri.
  • This number can be provided to a glass shop needing assistance with part/service authorizations (OEM approval) or questions regarding an invoice.

Safelite’s Customer Satisfaction Help Line:

Safelite’s Shop Care Center Help Line:

  • 1-800-835-2257 Option 1 or This e-mail address is being protected from spambots. You need JavaScript enabled to view it
  • Upon completion of the work, if there is a question with the installation or repair, the Safelite Customer Satisfaction team will be able to help resolve the issue.

 

A Few Other Notes:

For Glass & Towing Insured Reimbursements, please send us a copy of the paid receipt, including the policy number, via fax or mail.

 

Fax: 1-517-548-3566

Mailing Address:

The Hanover Insurance Group
P.O. Box 947
Howell, MI. 48843
Mail Stop: HWA 320– Glass/Towing Reimbursement

Go Green! In an effort to protect our environment, you are encouraged to talk to their glass shop about having the windshield repaired instead of replaced. We offer Full Glass Coverage on all repairs as long as you have comprehensive coverage.

We want to thank you for choosing The Hanover Insurance Group as your company of choice and look forward to bringing you new and innovative ways to keep you safely behind the wheel of your cars.

If you have a question about this program please call us directly at 1-800-628-0250 ext 3250 (8am-4:30 pm EST Mon-Fri).

 
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