65% - want knowledgeable employees that are able to answer questions without having to hold on the phone.

62% - ask for friendly employees who treat them like a valued customer.

54% - desire dedicated employees who are genuinely interested in meeting the customer's needs.

31% - look for an agent that personalizes service and coverage specifically for the customer.

At Kelly Insurance Agency, Inc., all four of these facets of service are important to us.  Add great pricing and a companies that have been hand selected to do a top-notch job for our customers and you'll find a winning formula with Kelly Insurance Agency, Inc.

If you have any feedback about our service here, please let us know.  Thank you!

Information provided by the National Institute of Restoration 2009